Multi-Media Gateway Solution

Multi-Media Gateway Solution

Pineapple

NexGen Multi-Media solution provides sophisticated functionality for the extensive needs of today’s customer communication, while offering a comprehensive and flexible solution for the enterprise to cover the needs for multi-media channel communication using SMS, FAX, EMAIL and WEB.

The solution provides your customers with a greater choice of communication channels to suit their budget and lifestyle, giving them options that will drastically reduce waiting times and even sometimes eliminating it altogether.


Features

Pineapple • Available for SMS, fax, email, chat
• Multi-line configuration
• Intelligent multi-media enabled ACD integration
• Rules and skills based routing, smart queuing
• Integrated Communication Deck with channel handling
• In-house messaging center
• Monitoring, Supervision, Service Level Wallboard
• Comprehensive MIS reporting tool
• Support of multiple networks
• Integration with ACD Agent for inbound, desktop application

Benefits

Pineapple

NexGen Multimedia solution is based on a completely modular architecture allowing the customers to deploy the applications and services as and when needed by the business. A client can start with basic set of modules and then expand as per business requirements. With NexGen Multimedia solutions, your contact center agents provide exceptional service to consumers during each and every contact whether email, SMS, fax, mail, survey response.




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Pineapple


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Pineapple