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Solutions

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NexGen Customer Engagement

▶ Customer loyalty
▶ Customer purchases
▶ Customer-based profits
▶ Customer ambassadorship for your brand

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NexGen Contact Center

▶ Reduced costs
▶ Improves call quality during peak hours
▶ Decreases call abandonment
▶ Increases service levels

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NexGen Call Recording & Management

▶ Support for all types of telephone lines
▶ Freedom of telephone network
▶ Generation of e-alerts and e-notifications
▶ Transparently records all calls

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NexGen IVR/IVVR

▶ Collect information about your callers
▶ Thrive with high call volumes
▶ Better Routing
▶ Greater agent efficiency

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NexGen Quality Management

▶ Increase In Production
▶ Consistent Products
▶ Less Rework
▶ Improvement In Internal Communications

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NexGen WorkForce Management

▶ Support for all types of telephone lines
▶ Freedom of telephone network
▶ Generation of e-alerts and e-notifications
▶ Transparently records all calls

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NexGen Contact Management & CRM

▶ Greater Staff Satisfaction
▶ Automation of Everyday Tasks
▶ Optimize Marketing
▶ Maximize Upselling and Cross-Selling

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NexGen Work Flow Management

▶ Shortened Project Durations
▶ Employee Success
▶ Reduce Errors
▶ Improved Communication

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NexGen Mutli-media Gateway

▶ Comprehensive MIS reporting tool
▶ Support of multiple networks
▶ Intelligent multi-media enabled ACD integration
▶ Monitoring, Supervision, Service Level Wallboard

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NexGen Audio/Video Conferencing Bridge

▶ Simplified collaboration
▶ Increased productivity
▶ No Need To Travel
▶ Connectivity In The Cloud

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NexGen Digital E-Learning Platform

▶ Distance Learning
▶ Integrated Classroom
▶ Confusion Alerts
▶ Mobile Learning

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NexGen Partner Relationship Management

▶ Increase Partner Satisfaction
▶ Marketing Communications Support
▶ New Products Introduction
▶ Sales Productivity Tools

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NexGen Natural Dailogue

▶ Increase Partner Satisfaction
▶ Marketing Communications Support
▶ New Products Introduction
▶ Sales Productivity Tools

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NexGen Information Kiosk

▶ Increase Partner Satisfaction
▶ Marketing Communications Support
▶ New Products Introduction
▶ Sales Productivity Tools

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NexGen WebRTC to SIP Gateway

▶ Increase Partner Satisfaction
▶ Marketing Communications Support
▶ New Products Introduction
▶ Sales Productivity Tools

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NexGen Institute Management System

▶ Inbuilt messaging system
▶ Unique ID for all students
▶ Send SMS to single or group users or to all users.
▶ Recording communications with students

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