The accuracy of schedules is difficult to guarantee when using spreadsheets and is often prone to human error. This can lead to inaccurate staffing models and forecasts with incorrect predictions.
Automating employee time and pay calculations eliminates errors and ensures that even the most complex pay rules are implemented with precision and ease.
Increase Employee Satisfaction
Scheduling and handling time-off requests are an important part of maintaining a satisfied workforce. When employee satisfaction increases, issues such as turnover may decrease.
Improve Customer Satisfaction
There is a direct correlation between optimizing workforce efficiency and customer satisfaction. According to Aberdeen Group, organizations that are achieving best-in-class performance in workforce optimization are achieving an '18% year-over-year improvement in customer satisfaction, versus 9% for all other companies'. Efficient workforce management helps to advance brand equity, another component of sustainable growth.
Spreadsheets are time consuming to load and format data, whereas, WFM systems automatically do this for you. Spreadsheets become more difficult to use and produce results slowly when looking at more than 20 staff members. Managing PTO and time-off requests through spreadsheets or email is not an easy task.
Biometric data collection devices (i.e. fingerprint scanners) make it so only an actual employee can clock in and out, which helps eliminate “buddy punching”, the practice of one worker clocking in for another.
Increase Operational Agility and Productivity
With an automated approach to workforce management, more data and context can be put in managers’ hands, creating better decisions. Being able to assign the right people, with the right skills, at the right time, and at the right cost directly supports an organization’s ability to respond to fluctuating production goals without compromising quality.
Real-time metrics collected manually or through 3rd party applications are very hard to compare to forecasted values. By using a WFM system, this information is continually available and updated with no human intervention.
Reduce Financial and Non-Compliance Risks
Particularly for large organizations, compliance obligations extend well beyond national laws. You must also adhere to local ordinances, union rules, individual employment contracts and company policies. Gaps in compliance – and even a lack of transparent compliance records – can lead to costly errors.
What are the benefits of operating your workforce management software in the cloud?
A cloud-based workflow management solution that operates as a SaaS has immediate benefits for both small and big businesses. As the software is a web application, it can be accessed from any smartphone, tablet, or computer with an Internet connection.