SmartGen is a smarter and a resourceful business company that delivers phenomenal solutions and technologies for the digital era.
SmartGen drives with the passion to integrate information, to communicate and process technologies specifically to help your business succeed.
SmartGen is a smarter and a resourceful business company that delivers phenomenal solutions and technologies
for the digital era.
SmartGen offers a full range of integrated and flexible turnkey solutions for the benefit of individuals, workgroups and organizations.
SmartGen delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations
Our line of solutions cover all aspects of customer communication and relationship management including
Customer engagement is a business communication connection between a consumer and an organization.
Our Contact Center Solution is a customer-focused business solution designed to optimize productivity.
Call Recording & Management
Call recording software records telephone conversations over PSTN or VoIP in a digital audio file format.
Self Service Interactive Audio
Interactive Voice Response Solution provides self-service functionality through a flexible and modular platform .
A fully recognized and implemented quality management system will ensure that the customer is satisfied by meeting their requirements.
In the workforce management process, the integration of employees is an important factor.
Contact Management & CRM
CRM system allows businesses to manage business relationships and the data and information associated with them..
Work Flow Management
Workflow Management System (WMS) is a piece of software that provides an infrastructure to setup, execute, and monitor scientific workflows.
Multi-Media solution provides sophisticated functionality for the extensive needs of today’s customer communication.
Audio/Video Conferencing Bridge
A conference bridge allows participants dial into a virtual meeting room from their own phone. Meeting rooms can hold dozens or even hundreds of participants.
Digital E-Learning Platform
We have developed a Digital E-learning Platform that enables the institute to become a modern, digital campus, and have an immediate positive impact on teaching and learning.
Partner Relationship Management
(PRM) is a system of methodologies, strategies, software, and web-based capabilities that help a vendor to manage partner relationships.l
NEXGEN Natural Dialog is the body of products that helps you build fast, reliable, and automated customer service structure through alternative distribution channels like speech enabled IVRs or chatbots.”
An interactive kiosk is a computer terminal featuring specialized hardware and software that provides access to information and applications for communication, commerce, entertainment, or education.
WebRTC to SIP Gateway
WebRTC-SIP gateway is an award winning solution which uses WebRTC technology to receive voice/video calls from any browser or mobile application on your SIP network or end points without downloading any plugins.
Institute Management System
NexGen Institute Management System (IMS) provides user-friendly management personnel of your institution.